Last updated: August 22, 2026

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This Shipping Policy applies to physical products purchased from Pasture Pool Golf Brand at pasturepoolgolf.com.

 

1. Where we ship

We currently ship only to eligible addresses in the 50 United States and Washington, D.C. We do not currently ship internationally or to U.S. territories.

Availability for P.O. boxes and APO/FPO/DPO addresses depends on the product and carrier. If an address is not eligible, checkout may not allow the order or we may contact you to arrange an alternative address or cancel the affected item for a refund.

 

2. Made-to-order processing

Most Pasture Pool apparel and accessories are made or printed after an order is placed. Processing time is separate from carrier transit time.

Most orders are prepared for shipment within 2–7 business days after payment is approved. Orders containing multiple products may have different processing times and may arrive in separate packages. Weekends and U.S. federal holidays are not business days.

Processing may take longer during product launches, holidays, high-volume periods, severe weather, supply interruptions, or for an item identified on its product page as a preorder or backorder.

 

3. Delivery estimates

Available shipping methods, charges, and any delivery estimate are shown at checkout before payment. Standard carrier transit within the contiguous United States is commonly 3–8 business days after shipment, but this is an estimate, not a guarantee. Alaska, Hawaii, military addresses, P.O. boxes, and remote locations may take longer.

We do not promise delivery on a specific date unless we expressly state that the date is guaranteed. Carrier delays after shipment may occur because of weather, network congestion, incorrect addresses, or other events outside our reasonable control.

 

4. Shipping charges

Shipping charges are displayed at checkout and may depend on the products, destination, and shipping method. Any free-shipping offer is subject to the terms shown with the offer. Applicable taxes are calculated separately.

 

5. Order confirmation and tracking

After an order is placed, we send an order confirmation to the email address provided at checkout. When tracking is available, we send a shipping confirmation with the tracking information. It may take up to 48 hours after the shipping notice for the carrier's tracking page to show movement.

Because products may be fulfilled by different partners, one order may arrive in multiple packages and have more than one tracking number. There is no extra shipping charge solely because we split an order.

 

6. Address changes

Please review the shipping address carefully before submitting an order. Contact contact.pasturepool@gmail.com as soon as possible if a correction is needed. Because made-to-order fulfillment may begin quickly, we cannot guarantee that an address can be changed or an order can be canceled after submission.

Customers are responsible for additional shipping charges caused by an address entered incorrectly or a package refused by the recipient, except where the error was ours. If a package is returned as undeliverable, we will contact you about reshipment or a refund under our Refund Policy.

 

7. Delayed orders and the 30-day rule

We aim to ship within the estimate shown when you order. If we cannot ship within the promised time—or within 30 days when no shipping time was stated—we will provide a delay notice and a way for you to agree to the revised date or cancel for a prompt, full refund of the unshipped item, including associated shipping charges as required by law. We may also cancel and refund an order rather than request consent to a delay.

 

8. Delivery problems

### Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, email contact.pasturepool@gmail.com promptly, preferably within 14 days after delivery. Include your order number, a description of the problem, and clear photos of the item and packaging. We will review the issue and, when the problem is confirmed, provide an appropriate replacement or refund at no additional cost.

### Lost in transit

If tracking has not updated for an unusual period or the package appears lost before delivery, contact us. We will work with the fulfillment partner or carrier and provide a replacement or refund when appropriate.

### Marked delivered but not received

If tracking says "delivered" but you cannot find the package:

1. confirm the shipping address on the order;

2. check around the delivery location and with household members or neighbors;

3. allow one additional business day because carriers sometimes scan packages early; and

4. contact the carrier and then email us if the package is still missing.

We will help investigate, but we may not be responsible for theft or loss after a carrier confirms delivery to the correct address. This does not limit any rights you have under applicable law.

 

9. Contact

For shipping questions, email contact.pasturepool@gmail.com and include your order number.