Last Updated: October 7, 2025

 

We want you to love your gear. If something isn’t right, here’s how returns and refunds work.

 

1) Return window & condition

• 30‑day returns from the delivery date for most items.

• Items must be new, unused, and in original packaging with all tags and accessories.

• Proof of purchase (order number or receipt) is required.

 

2) How to start a return

• Visit [insert returns portal link] or email support@pasturepool.com with your order # and reason.

• We’ll issue a prepaid U.S. return label; a $[8.95] flat fee is deducted from your refund (waived if the return is due to our error).

 

3) Refunds

• Refunds go to your original payment method once the item is received and inspected.

• Please allow 3–5 business days for processing after receipt, plus your bank’s posting time.

• Shipping charges are non‑refundable once an order ships (except where we made a mistake or as required by law).

 

4) Exchanges

• Need a different size or color? Start a return and choose Exchange at the portal (if available) or place a new order and return the original for a refund.

 

5) Damaged, defective, or incorrect items

• Contact us within 7 days of delivery at support@pasturepool.com with photos.

• We’ll repair, replace, or refund and cover return shipping for our error or a manufacturing defect.

 

6) Non‑returnable items

• Final sale items, gift cards, personalized/engraved products, and opened consumables (e.g., ball sleeves, tees) can’t be returned unless faulty.

• Items showing wear or use (e.g., hit marks on clubs) may be refused or subject to a [15%] restocking fee.

 

7) U.S.–only returns

• We currently accept returns only from U.S. addresses and cannot accept COD shipments.

 

Questions?
Email contact.pasturepool@gmail.com