Last updated: August 22, 2026

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We want you to be happy with your Pasture Pool order. This Policy explains cancellations, returns, exchanges, and refunds for purchases made at pasturepoolgolf.com.

 

1. Order cancellations and changes

Most products are made or printed after you order. Contact contact.pasturepool@gmail.com as soon as possible if you need to cancel an order or change a size, color, or address.

We will try to help, but we cannot guarantee a cancellation or change after production or fulfillment has started. If we successfully cancel an order before production, we will issue a full refund to the original payment method. Your right to cancel because of a shipping delay is described in our Shipping Policy and is not limited by this section.

 

2. 30-day return window

Except for non-returnable items listed below, you may request a return within 30 days after delivery.

To qualify for a return, the item must be:

• unworn, unused, and unwashed;

• free of stains, odors, pet hair, damage, and alterations;

• in its original condition with tags, accessories, and packaging when reasonably available; and

• accompanied by the order number or other proof of purchase.

Trying on apparel for fit does not by itself make the item used, provided it is otherwise returned in new condition.

 

3. How to start a return

Before sending anything, email contact.pasturepool@gmail.com with:

• your name and order number;

• the item you want to return;

• the reason for the return; and

• photos if the item is damaged, defective, or incorrect.

If the return is approved, we will provide return instructions and the correct return address. Do not send a return to an address printed on the original package unless we instruct you to do so. Unauthorized returns or cash-on-delivery packages may be refused.

 

4. Return shipping

For a standard return based on fit, color preference, or a change of mind, you are responsible for the return-shipping cost. We recommend using a trackable service and keeping the receipt until the refund is completed. We are not responsible for a return lost before it reaches the approved return location.

If we sent the wrong item or the item arrived damaged or defective, we will provide a prepaid return label when a return is required, or otherwise reimburse reasonable return shipping. There is no restocking fee.

Original shipping charges are not refundable for a standard return. They will be refunded when required by law or when the return results from our error or a confirmed defect affecting the entire order.

 

5. Damaged, defective, or incorrect items

Inspect the order after delivery. Contact us promptly, preferably within 14 days after delivery, if an item is damaged, defective, misprinted, or incorrect. Include clear photos of the item and packaging.

After review, we may offer a replacement, repair when appropriate, or refund. We cover the cost of correcting our error or a confirmed manufacturing defect. A request made after 14 days will still be considered where required by law or where the defect could not reasonably have been discovered earlier.

Normal wear, damage caused by misuse, failure to follow care instructions, accidental damage, or minor variations inherent in screen displays and print-on-demand production are not manufacturing defects.

 

6. Exchanges

Because products are made in multiple sizes, colors, and fulfillment locations, we do not guarantee direct exchanges. The fastest option is usually to return the original eligible item and place a new order for the preferred item. Any replacement order is subject to current price and availability.

If the original item was incorrect or defective, we will arrange the replacement at no additional cost when a replacement is the chosen remedy.

 

7. Non-returnable items

The following items are final sale and cannot be returned for a change of mind:

• gift cards;

• personalized or customized products made with customer-provided names, text, images, or specifications;

• items clearly marked "Final Sale" before purchase; and

• items that have been worn, washed, used, altered, or damaged after delivery.

Sale-priced items remain eligible for return unless they were clearly marked "Final Sale." A final-sale or otherwise non-returnable item may still be replaced or refunded if it arrives damaged, defective, or incorrect, or when required by law.

 

8. Refund review and timing

After an approved return is received, we inspect it and email you the decision. Approved refunds are issued to the original payment method, normally within 5 business days after inspection. Your bank or payment provider may take additional time to post the credit.

If a returned item does not meet this Policy, we may deny the refund. When practical, we will explain the reason and offer to send the item back at your expense.

If an order received a bundle, quantity, or threshold discount, a partial return may reduce the discount. The refund may be adjusted to reflect the price of the items kept, but it will never exceed the amount paid.

 

9. Missing refunds

If we confirm a refund but it does not appear after the payment provider's normal posting period, first contact the bank or card issuer. If the refund still cannot be located, email us and include the order number.

 

10. Contact

For a return or refund request, email contact.pasturepool@gmail.com and include your order number.